Petrel Communications
Prohibited use
You may not use our services, or allow others to use them, to:
- Send unsolicited bulk email or other spam, or host sites advertised by spam.
- Attack, scan, probe or gain unauthorized access to any system or network, including DDoS, brute force and credential stuffing.
- Commit or facilitate fraud, phishing, carding, account takeover or impersonation.
- Distribute malware, operate botnets or command-and-control servers.
- Infringe copyright, trademarks or other intellectual property rights.
- Host or transmit child sexual abuse material, or content promoting terrorism or violence.
- Violate any law that applies to you, to us, or to the person affected.
Email and port 25
Outbound traffic on TCP port 25 is blocked by default. Customers who need to send email directly may request an exception, which we grant only for legitimate, permission-based sending with correct reverse DNS, SPF and DKIM.
IP addresses and proxies
- Addresses remain the property of their registry holder and are leased, not sold.
- Customers who run proxy or VPN services on our addresses must control who their own users are, keep connection logs as required by law, and stop abuse when we report it.
- Addresses may not be announced, sub-leased or moved to another network without our written approval.
Customer verification
We verify the identity of every customer and the intended use of every service before provisioning. We may ask for further information at any time and may decline or cancel an order if we cannot verify it.
Enforcement
When we find or are told about a violation, we may warn the customer, filter traffic, suspend the service or terminate the account, depending on severity. Serious violations can be acted on immediately and without notice. Services terminated for violating this policy are not refunded. Report violations to abuse@petrelcomm.com.